Frequently Asked Questions

What is Your Pie Rewards?

Express your inner pizza and earn rewards! For every dollar you spend at Your Pie, you’ll receive one point. As you earn points, you’ll unlock different offers to redeem when you visit.

Do I need to download the app to be a Rewards Member?

Yes, you must be a registered rewards member to participate in the Your Pie Rewards program.

Can I earn or redeem rewards with Online Orders?

Yes! Sign into your account when placing online orders and you will be able to earn or use rewards.

Do all Your Pie locations participate in the Your Pie Rewards Program?

Most Your Pie’s participate in our new loyalty program. See your local store for details!

How do I Sign Up for the Your Pie Rewards Program?

Download the app through the App Store or Google Play. Search “Your Pie” or visit

Who has access to my information?

Your Pie only has access to the information you provide and will never share this information. We do not store user passwords.

I cannot log in to my account.

In order to reset your account, you must input your correct email address. If you are entering an invalid email or an email that is not set up, the link to reset your password will not be sent.

If you click the Forgot Password button several times, you will need to use the most recent email you received to get the correct link to update your password.

The reset password link is only valid for 6 hours, so you may need to request to update your password again.

If you are still having issues, email [email protected], and Your Pie can reset your password.

Why is my old rewards account not migrated?

Your points from the previous loyalty program will migrate to our new program! To migrate your account to the new Your Pie Rewards program, you will need to enter either your telephone number or the email address that was associated with your previous account. Next, you’ll enter the passcode sent to you via email or text. If the account has already been claimed or you hadn’t previously created an account, you will set up a new account.

How do I earn a sign-up reward?

Download the Your Pie Rewards app and sign up to instantly get 25 points + start earning other offers!

How do I earn points?

To earn points, scan the barcode at the bottom of your receipt after you complete your purchase. If you order through the app, your points will automatically be added to your rewards account. For every dollar you spend, you’ll receive one point!

Why is my reward gone?

Each offer that is shared has an expiration date, so it might be that the offer has expired. Points expire after 12 months if you are not active within the rewards program. Also, once you’ve selected a reward to use your points on, you have 4 hours to use the reward, otherwise the points are returned to your account.

How do I redeem my rewards?

To redeem a reward, select the reward you’d like to redeem and share the QR code at the register when you’re completing your purchase.

How do I change my email?

Select the Edit Profile section of the app or on the Your Pie website. If you used your Facebook account for set up, you will not be able to update your email address.

How can I provide feedback?

Visit the “Need Help” section in the Your Pie app.

What makes Your Pie different?

Our pizza is the best, end of story. Kidding! (Sort of.) Founded in Athens, Georgia in April 2008, Your Pie is the original fast-casual pizza concept. Since day one, we’ve used hand-tossed dough, a family marinara recipe, house-made dressings and the freshest ingredients we can find. Since day one, we have offered local craft beer selections to perfectly compliment guests’ pizza creations. Each Your Pie location hand picks their own beer selection! Food and family come first in Italy, so we want Your Pie to be a place for friends and family to gather and enjoy each other’s company. We realize that hospitality is in the details, so we ask your name when you order, offer extra sauce or dressing for dipping, and deliver food to your table when it’s ready. We look forward to showing you the Your Pie difference during your next visit!

Why do you only have one size pizza?

Your Pie offers 10” pizzas so that each guest can create their own individual pie! Guests can customize their pizzas with no need to compromise. No more picking off olives or bargaining over meat versus veggies. Also, if you solve the great pineapple debate, please let us know!

Why does my pizza look charred sometimes?

Each pizza and panini are cooked to order in our signature brick oven. Sometimes, bubbles or charring on the edge or the bottom of the pizza occurs based on the time needed to cook your handcrafted pie. Our team is committed to helping you create your perfect pie, so we even offer custom cook times, too! If you ever want your pizza overcooked or undercooked, just ask!

Can I really select any toppings for my pizza, panini, or chopped salad?

You can, but here’s some advice from our founder Drew and the culinary team: You’re not limited, but we recommend selecting your favorite five or six toppings for your pizza or panini. Limiting the number of toppings ensures your pizza or panini will be cooked correctly, which is part of what makes Your Pie super delicious. You also have the option to add more than one sauce or cheese if you’d like! Try adding garlic or oregano for extra flavor, too.

What is the difference between ice cream and gelato?

Italian Gelato is made differently than ice cream, with milk instead of cream. Its decadence comes from the rich flavors of all-natural ingredients, not from added butterfat. You would never guess it was 93 percent fat-free! Gelato is churned slower than ice cream which makes it dense and highlights the flavors. It’s a bit softer than ice cream, too, because it’s served at a slightly warmer temperature.

Is Your Pie a chain?

Your Pie is a franchised company with over 55 locations across the United States! Each Your Pie location is owned by a local member of your community. It’s important to Your Pie to connect with each community through outreach and partnership opportunities. Click here for more information on how to bring Your Pie to your community!

Where can I find prices for my local Your Pie?

Prices vary from store to store, so please find your local store here and download the menu.

Can I make a craft beer suggestion to my neighborhood Your Pie?

Absolutely! You can send a note to your store by filling out this form.

I have a great idea for a pizza, where can I share my creation?

We’d love for you to share the love on social media first! Snap a pic of your creation and tag us @yourpiepizza on Instagram or Your Pie on Twitter. You can also send your ideas in to our culinary team at [email protected].

What is Pi(e) Day?

We’re so glad you asked! Pi(e) Day is celebrated on March 14th every year. It’s a time for Your Pie show our loyal guests how much we appreciate them. We also love inviting new guests in to try Your Pie for the first time. Fun fact: we always give away cool stuff on Pi(e) Day, so don’t forget to follow us on Instagram, Facebook, and Twitter. Please see your neighborhood store for participation and details.

What is the significance of $3.14 prices I see?

Pizza wouldn’t exist without pi, so we like to celebrate 3.14 as often as possible! Check your local store for pint or pizza specials.

Do you offer gluten-free options?

We sure do! Please advise the team member if you are allergic to gluten or if it is a dietary preference. We offer gluten-free pizza dough, as well as romaine or spinach salads. Please check out this list for additional allergy information.

Is Your Pie’s Dough vegan?

Our white, wheat, and gluten-free dough options are vegan, made without animal products. We also offer vegan cheese!

Which of your sauces are vegan?

Your Pie’s house-made marinara, BBQ, and Buffalo sauces are all vegan. Try using olive oil as a sauce, too!

Do you have vegan cheese?

Yes, we’re proud to provide vegan cheese as an option for our guests.

Where can I find calorie information for Your Pie’s items?

Head to our NUTRITION CALCULATOR to craft your pizza, panini, or salad.

I am interested in becoming a team member, where can I apply?

We’re thrilled you’re interested in joining the Your Pie Family! You can learn more about our mission, values, and career opportunities here. We can’t wait to meet you!

What is the Your Pie Loyalty App?

You can download the Your Pie Loyalty app through the Apple App store or Google Play for Android phones. Stay in the know, receive special treats, and earn free pizza with the Your Pie Loyalty app. Download the app here.

I forgot to scan my Loyalty App, how can I receive credit for my purchase?

Send us an email at [email protected]. We’ll add the monetary credit that your purchase would have awarded you.

Does Your Pie offer catering?

Yes! And it’s delicious. Head this way to learn more about Catering and Group Ordering options.

Do you take reservations?

We do not take reservations, but if you have a large group coming in or would like to reserve space for a group, give us a shout and we’ll do everything we can to facilitate.

When is the Your Pie near me going to open? I CAN’T WAIT!

We’re thrilled to open near you! The moment we nail down a grand opening date, we will post it on the location’s Facebook page. Search “Your Pie [Your City]” in Facebook and “like” the page to get the latest new and information!

I want to apply to work for the new Your Pie coming to my area, but the location Is not listed on your online application.

Thank you for your interest in becoming a part of the Your Pie family! When the location is ready to start building its family, the location and positions available will be added.

Where can I find nutrition information for my Your Pie meal?

Use our nutrition calculator to get the details.

I’m involved with a nonprofit organization and would love to set up a donation event with Your Pie.

Great! Let’s see if we’re a good fit. You can inquire about a hosting a Benefit Night with us here.

Do you sell gift cards?

Yes! You can purchase Your Pie gift cards at any Your Pie location.

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